Hotel Policy
Namaste! Thank you for choosing to stay with us at YATRI SUITES & SPA. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.
CHECK-IN
Check-in time is any time after 2 PM (not guaranteed due to high volume of occupancy). If you arrive earlier then we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. YATRI SUITES & SPA will make every effort to honor special requests (such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerators, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
CHECK-OUT
Check-out is at 12 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.
CASH PAYMENT
If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes and fees upfront. A $100.00 deposit per night is required and will be returned to you on your departure date.
PET POLICIES
All pets are prohibited on property (a fine of $250.00 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation.
CANCELLATION POLICY
All hotel room reservations have a 72-hour cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 72 hours prior to your arrival date. Reservations that are not canceled within 72 hours are subject to a charge of one night's stay plus tax.
DEBIT CARDS
If you choose to use your debit card at check-in the hotel will place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.
SMOKING POLICIES
Smoking is prohibited in all public areas of the hotel and in “non-smoking” rooms, including rooms with a window (a $250.00 fine will be applied for smoking in a non-smoking room.) Smoking is allowed in designated “smoking” areas of the hotel.
AGE RESTRICTIONS
Guests must be 18 years or older to check in without a parent or legal guardian.
CHILDREN POLICY (This policy is only necessary if you have charges for additional guests)
Up to 1 child under the age of 8 stays free in same room as parents or legal guardian with the existing bed/s. Extra bed is needed for children above 8 years old. 50% discount is provided on the charges for extra bed to children below 12 years old.
PROMOTION POLICY
If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.
NO IN-ROOM PARTY POLICY
YATRI SUITES & SPA enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.
Please call +977-1-4423947 or write to reservation@yatrikathmandusuite.com for more info...